Seller
HONG KONG INNOVATION INDUSTRY LIMITED
location
ROOM N11, UNIT 21, 07/F, ASIATRADE CENTRE, NO.79 LEI MUKROAD,KWAI CHUNGHK
Contact
Customer Support
Email: info@kinong.comPhone
number : 8132-386-7668
Reception hours: Weekdays 9:00 AM - 12:00 PM / 2:00 PM - 6:00 PM
(excluding Saturdays, Sundays, and public holidays)
We are reviewing your inquiry and responding to it in the order it was received.
Please understand that it may take some time for us to reply.
The selling price
is displayed including tax on each product page.
Additional charges besides the product price
: Shipping fee: 500 yen (tax included) nationwide.
* Free shipping on orders over 9999 yen
. * Additional shipping charges may apply to some areas such as Hokkaido, Okinawa, and remote islands.
Payment methods
: Credit card payment
, convenience store payment
Products
are usually shipped within 3 to 7 business days after order completion.
*Please note that delivery times may vary depending on order volume, traffic conditions, weather, etc.
Delivery
will be made via Sagawa Express.
If you order multiple items,
they may be shipped separately because they are from different warehouses.
After your item has been shipped, we will send you the tracking number via email.
Regarding returns and exchanges: We accept returns and exchanges
only for unused items with tags attached, provided you contact us within 7 days of receiving the product .
The following items are not eligible for return or exchange.
• Used items
• Items with tags removed
• Returns due to customer reasons
• Lucky bag items
If you wish to return or exchange an item, please contact customer support in advance.
Regarding defective products:
If there are any defects, damage, or incorrect deliveries,
we will exchange or refund the product at our expense.
Important Notes
: Minors must obtain parental consent before using our services.
If you are unable to receive your order due to prolonged absence or an unknown address, your order may be cancelled.
We do not offer forwarding services after delivery.