This online shop is operated, sold, and has its email newsletter distributed by HONG KONG INNOVATION INDUSTRY LIMITED(hereinafter referred to as "the Company").
The Company has established the following Terms of Use (hereinafter referred to as "these Terms") for this online shop operated by the Company (hereinafter referred to as "this Service"). By using this Service, you agree to the following conditions, and these Terms will apply as part of the contract.
Article 1 Members
To place orders or use various services on this website, you must register as a member or an information-registered member (hereinafter collectively referred to as "Member").
1. A member is defined as someone who agrees to these Terms and Conditions, completes the prescribed membership registration procedures, and to whom we have issued a net member ID and password.
2. We assume that all information entered during member registration is correct. We will not be held liable for any disadvantages incurred by members due to errors in the entered information.
3. Members are solely responsible for the use and management of their online member ID and password issued during registration. We shall not be held liable for any problems arising from negligence in the use of the online member ID or from the use of the online member ID and password by a third party.
4. Members shall promptly update their registration information if any changes occur to their registration details.
5. Members may withdraw from the service by following the procedures established by our company. Even upon withdrawal, information that is minimally necessary for our business operations will not be deleted.
6. If a member falls under any of the following categories, we may, at our discretion and without notifying the member, revoke their membership.
(1) If you interfere with our business or cause damage to our company
(2) If your online member ID or password is used fraudulently
(3) If the registration information is false
(4) Any other case in which we determine that the person is not suitable to be a member.
Article 2 Personal information
1. Customer personal information refers to information that can identify a specific customer (such as name, address, telephone number, date of birth, and email address). We ask that you provide all of this information voluntarily. If you do not provide certain information, you may not be able to use certain services.
2. When we collect customer personal information, we will clearly state the purpose on our website or in catalogs, etc. We will not use your personal information for any purpose other than the collection purpose that we have informed you of. Furthermore, we will collect information by lawful and fair means.
In addition, we may conduct surveys to collect information necessary for our business activities, but we will not disclose the collected survey data to third parties in a way that identifies individual respondents.
3. Based on the Act on the Protection of Personal Information (Act No. 57 of May 30, 2003) (hereinafter referred to as the "Act"), we will use personal information to the extent necessary to achieve the following business operations and purposes of use.
1. For shipping products and providing after-sales service and contact after delivery.
2. For providing information on new products and services, outbound calls for product information, credit management related to transactions, collection management, debt management, and other sales activities related to lifestyle proposals.
3. For creating statistical data for marketing, sales promotion, and product planning (individuals cannot be identified).
* Please note that we may record the content of telephone conversations with customers in order to improve the quality of our internal telephone service and to accurately understand the content of inquiries.
4. We will not provide your personal information to third parties except in the following cases:
(1) When you have given your consent.
(2) When it is deemed necessary to provide it by law.
5. Use and Storage of Personal Information
We use the personal information we obtain from our customers for the purpose of providing our services, providing member services and target services, advertising and marketing, research and development of services, responding appropriately to inquiries, and preventing and responding to fraudulent activities.
The detailed purposes of use of personal information are as set forth below, and include purposes related thereto.
1. For our services on KINONG :
To provide the login function to your account.
2. For member services and target services:
To provide member services and target services. To provide
you with services, content, incentives, and information in connection with member services and target services. To provide member services such as points, coupons, cashback, and other incentive programs.
3. For advertising, promotion, and marketing:
To send or display advertisements such as direct mail and email newsletters to you based on your consent or to the extent and by means permitted by law. To display, introduce, or advertise on our website.
4. For service improvement and research and development:
To improve existing services and our services and research and development related to new services.
5. To respond appropriately to inquiries, etc.:
For KINONG to respond appropriately to customer inquiries, complaints, claims, etc. related to services or advertisements.
6. To prevent and respond to fraudulent activities, etc.: To
prevent, investigate, and identify fraud, cyberattacks, and other illegal or potentially fraudulent activities in order to protect the rights and interests of us, KINONG , or third parties
. We will keep your personal information for as long as necessary to achieve the above purposes. Furthermore, we may retain and use personal information of customers who have deleted their accounts for the purposes of fulfilling obligations under applicable laws, collecting fees, resolving disputes, resolving problems, exercising rights, and conducting various investigations necessary for these purposes.
6. Customer Choices
Providing personal information to us is, in principle, at the customer's discretion. However, if you do not provide personal information, you may experience disadvantages such as some services or functions of member services and target services not working, preventing you from using such services or functions, and we being unable to send you information about campaigns, etc. You
can also change your contact information and your preference for receiving email newsletters at any time according to the method we specify separately.
7. Confirmation of Personal Information
We take care to ensure that your personal information is accurately maintained on our system. You can easily confirm your personal information through the method specified by KINONG , and you can change or delete it yourself. If any inaccurate or outdated information remains, please update it appropriately. You can confirm, change, or delete the content of your personal information that we hold in the member information management section.
If you wish to verify your information through means other than our member information management system, please contact us according to the "Inquiries" section, and we will guide you through the procedure. Please note that we may not be able to comply with your request depending on the storage status or nature of your personal information.
Article 3 Use of Services
1. Your order limit is set based on your usage history with our company.
2. In accordance with our company regulations, we may change your payment method or decline your order for the product. In that case, the scheduled delivery date of the product may also change.
3. If you are under 16 years old, please consult with your parent or guardian and place your order in their name.
4. An order is considered complete when the order information reaches our system and the order completion screen is displayed on the customer's computer.
Article 4 Delivery
1. Orders are usually shipped within 2-7 business days of order completion.
For pre-order items and some other products, please check the estimated shipping date listed on the product page. Please note that delivery times may be longer due to logistics issues, weather, peak seasons, etc.
2. Depending on the product, delivery may take more than two weeks due to production schedules.
3. If you order two or more different items, they may not be delivered at the same time.
4. Due to high demand, the item you ordered may be sold out. In this case, we will contact you by phone or email to inform you that the item is sold out.
5. If your order total falls below a certain amount, a shipping fee will be charged. Additionally, some items may incur separate shipping charges.
6. Depending on how the screen or computer display is set up, the actual product may appear to have different colors or designs.
Article 5 Exchanges and Returns
1. If you wish to return or exchange an item, please contact us by email or phone within one week of receiving the product. Please note that we cannot accept returns or exchanges without prior notification.
2. Please follow the instructions we provide when you contact us regarding the return method.
3. We will not accept exchanges or returns for products that have been used, products that have been damaged or scratched due to customer negligence, or products that have been used by the customer.
4. For set products, please return all items included in the set.
5. The customer is responsible for the shipping costs of exchanged or returned items. However, this does not apply in cases of incorrect delivery or defective products.
6. Do not include cash or other valuables in the return package.
Article 6 Payment
1. Please select your payment method from the options displayed on the payment method selection page. (Available payment methods may vary depending on the order amount and products.)
2. Your order limit is set based on your usage history with our company. If your order amount exceeds our standard usage limit, we will contact you later regarding payment methods. In that case, the delivery date of your order may also change.
Article 7 Security
1. We implement necessary security measures to prevent the leakage or eavesdropping of your personal information and credit card information. This site uses standard internet encryption technology (SSL: Secure Socket Layer ). SSL encrypts the data exchanged between you and our system, preventing data eavesdropping and identity theft.
2. We have implemented firewalls to prevent unauthorized access to each KINONG server via the internet.
3. We take the utmost care to ensure that no virus files are attached to emails we send to our customers. However, virus emails may be sent that appear to be from us by falsifying the sender's name, etc. Even if an email appears to be from us, please do not open any suspicious emails. In such cases, please contact us.
4. This website sends information called "cookies" to your computer in order to identify your computer and improve user experience. Cookie information is used to identify your computer, not to identify you personally.
Article 8 Inquiries
1. Our contact information is as follows:
Toll-free number
Inquiry page
2. Depending on the nature of your inquiry, it may take several days for us to respond to your inquiry.
3. Depending on the nature of your inquiry, we may not be able to provide a response. Thank you for your understanding.
Article 9 Disclaimer
1. In order to ensure the stable operation of our online shopping system, we reserve the right to suspend the system without prior notice to customers.
(1) When necessary for system maintenance
(2) If the operation of the system becomes difficult due to power outages, fires, civil unrest, riots, terrorism, etc.
(3) In other cases where the Company deems it necessary to shut down the system.
In the event of a system outage, we shall not be held liable for any damages, losses, or disadvantages incurred by the customer.
2. We reserve the right to change the content of our online store without prior notice. We will not be held liable for any damages, losses, or disadvantages incurred by customers as a result of such changes.
3. In no event shall we be liable for any damages, losses, or disadvantages incurred by the customer in connection with the use of this service.
4. In the event of natural disasters such as earthquakes and typhoons, or civil unrest, riots, terrorism, etc., delivery of goods may be delayed or become impossible. In such cases, we shall not be liable for any damages or problems incurred by the customer due to the delay or inability to deliver goods.
Article 10 Copyright
All content (images, audio, text, etc.) displayed on our online store is copyrighted by KINONG Online Store. Unauthorized use or reproduction of this information is prohibited.
Article 11 Amendments to the Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time we deem it necessary. By posting the revised Terms and Conditions, members will be deemed to have approved the changes.
Article 12. Governing Law and Jurisdiction of the Regulations
These Terms and Conditions and all matters relating to our services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.