To ensure our customers can shop with peace of mind, we accept returns and exchanges based on the following policy. Please be sure to check it before placing your order.
Deadline for contacting us regarding returns and exchanges
Please contact us by email or through the inquiry form within 7 days of receiving your product.
Please note that we cannot accept returns or exchanges without prior notification.
Furthermore, if you wish to return or exchange an item, please keep the product in unused condition.
Cases in which returns and exchanges are accepted
We will accept returns and exchanges only in the following cases.
• If the product has an initial defect.
• If you receive a product different from what you ordered.
*Depending on stock availability, if an exchange is not possible, a refund may be issued.
Cases where returns or exchanges are not accepted
We cannot accept returns or exchanges in the following cases.
• Items that have been used (trying them on is acceptable)
• Items with tags or accessories removed
• Sale items • Lucky bag items
• Items that have become soiled, damaged, or have developed odors while in the customer's possession
• Items that have been washed, dry-cleaned, or altered
• Items that have been received more than 7 days ago
Return and exchange procedure
If you wish to return or exchange an item, please fill out the following information and contact customer support.
[Contact us at: info@kinong.com]
[Details of your message]
• Your name
• Order number
• Product name
• Reason for return/exchange
After reviewing the details, we will provide you with information on the return process.
*We accept exchanges for different products.
* *Return shipping costs vary depending on the item.
* * Please contact us before returning the item.*
Regarding return shipping costs
• In case of initial defects or incorrect delivery: Covered by our store.
Refund method
After receiving the returned item, we will check its condition and then process the refund.
[For credit card payments]
We will issue a refund by adjusting the billed amount or canceling the charge.
[For convenience store purchases]
After confirming the return, we will refund you by bank transfer to your designated bank account.
[When using points]
The points used will be refunded, and the points awarded will be adjusted.
*Refunds are usually processed within 7 business days after the returned item has been received.
Important Notes
• Products on this site are not subject to the cooling-off period under the Specified Commercial Transactions Law.
• Cancellations after product shipment are generally not accepted.
• In the event of return due to long-term absence or refusal to accept delivery, you may be responsible for the round-trip shipping costs.