返金ポリシー

To ensure our customers can enjoy shopping with peace of mind, our shop accepts returns and exchanges according to the following policy. Please be sure to check it before placing your order.

Deadline for contacting us regarding returns and exchanges

Please contact us by email or through our inquiry form within 7 days of receiving your product.
Please note that we cannot accept returns or exchanges if you return the product without prior notification.

Furthermore, if you wish to return or exchange an item, please keep the product in unused condition.

Cases in which returns and exchanges are accepted

We will accept returns and exchanges only in the following cases.

• If the product has a manufacturing defect
• If you receive a product different from what you ordered
*If an exchange is not possible due to stock availability, we may issue a refund.

Cases in which returns and exchanges are not accepted

Returns and exchanges are not accepted in the following cases.

• Used items (trying them on is permitted)
• Items with tags or accessories removed • Sale items and lucky bags • Items that have become soiled, damaged, or have an unpleasant odor while in the customer's possession • Items that have been washed, dry-cleaned, hemmed, or otherwise altered • Items that have been received more than 7 days ago

Return and exchange procedure

If you wish to return or exchange an item, please contact customer support with the following information.

[Contact: info@kinong.com]

[Message Details]
• Your Name
• Order Number
• Product Name
• Reason for Return/Exchange

After reviewing the contents, we will guide you through the return process.

*We also accept exchanges for different products.
* *Return shipping fees vary depending on the product.
* * Please contact us before returning any items.*

Regarding return shipping costs

• In case of initial defects or incorrect delivery: We will cover the costs.

Refund method

After receiving the returned item, we will check its condition and then proceed with the refund process.

[For credit card payments]
We will correct or cancel the billed amount.

[For convenience store payments]
After we confirm the return, we will refund you by bank transfer to your designated bank account.

[If you use points]
We will return the points you used and adjust the points you are scheduled to receive.

*Refunds are usually processed within 7 business days of receiving the returned item.

Precautions

• Products on this site are not subject to the cooling-off period under the Specified Commercial Transactions Law.
• Cancellations after product shipment are generally not accepted.
• If a product is returned due to prolonged absence or refusal to accept delivery, you may be responsible for the round-trip shipping costs.